Frequently Asked Questions

  • How do I update my subscription?

    You will get an email to remind you of the deadline and you can choose to renew the same subscription or make a new one.
  • What are the advantages of the "LARGO" subscription?

    The advantages of the "Largo" subscription are: – free Catalogue with limited access for 3 months; – unlimited smartphone and tablet access for 3 months; – unlimited access our TV APPS for 3 months; – programmes in HD High Definition; – 10 invitations for 1 month to send your friends; – our MUSICALIA CARD for facilities and discount for buying tickets our events in partnership with Festival Euro Mediterraneo (www.festivaleuromediterraneo.eu) and Festival di Pasqua (www.festivaldipasqua.org).





  • What are the advantages of the "ANDANTE" subscription?

    The advantages of the "ANDANTE" subscription are: – single Film with limited access for 3 month; – unlimited smartphone and tablet access for 3 months; – unlimited access our TV APPS for 3 month; –  programmes in HD High Definitio; – 10 invitations for 1 month to send your friends; – our MUSICALIA CARD for facilities and discount for buying tickets our events in partnership with Festival Euro Mediterraneo (www.festivaleuromediterraneo.eu) and Festival di Pasqua (www.festivaldipasqua.org).
  • What are the advantages of the "ALLEGRO VIVACISSIMO" subscription?

    The advantages of the "Allegro vivacissimo" subscription are: – free Catalog with unlimited access for each year; – unlimited smartphone and tablet access; – unlimited access to our TV APPS; – programmes in HD High Definition; – unlimited live events each year; – 10 invitations for 1 month to send your friends; – Our MUSICALIA GOLD CARD for free entrance our 2 events and facilities and discount for buying tickets our events in partnership with Festival Euro Mediterraneo (www.festivaleuromediterraneo.eu) and Festival di Pasqua (www.festivaldipasqua.org).

  • Where can I find my bills?

    Log in to your account and look for the “My Bills” tab.

    When clicking on a bill, you have access to its details and can download or print it.
  • When can I connect to musicalia.tv?

    Ever! Our online video catalog is available at any time from any device connected to the internet via our website – computer, mobile, tablet, etc.) or our iOS application.
  • I forgot my password, what should I do?

    You can reset your password by clicking on “new password?" from the “Log In” link. Resetting your password is also possible a new password, that you will then receive an email with a new password.

  • How can I log into my musicalia.tv app?

    After downloading our app, "login" with your email & password to access your www.musicalia.tv account. 

    On the iOS app, click on "login" at the bottom of the screen, then "login" and click what you wish to rent or subscribe.
  • How do I change the language of the website?

    In this moment www.musicalia.tv is only in english language, soon will be also in more different language.
  • www.musicalia.tv is available in my country?

    Our website www.musicalia.tv is available worldwide. 100% of our catalog of films and videos are available in the entire world.
  • Where can I find musicalia.tv on social media?

    Come join in www.musicalia.tv on:

    Facebook
    Instagram
    Twitter
    YouTube
  • How do I change my language settings on the application ?

    Yes, on the iOS app (after download the app), the language adapts to your device's settings (language & region).
  • How can I watch www.musicalia.tv on my smartphone/tablet?

    Yes, you can watch www.musicalia.tv in all devices (smartphone, tablet, etc.).
  • How can I receive notification about upcoming live events?

    We'll notify you directly by email and will be given announcement on the website, also it is convenient for you to subscribe to our newsletter.
  • How can I access all the previously watched programs?

    Using your subscription and your account.


  • After the subscription how do I can send a gift card?

    Yes, after the subscription you can send a gift card to your friends! This gift card will provide them with unlimited access to our catalogue for a 1-year period with ALLEGRO VIVACISSIMO subscription, or for 3-month with LARGO subscription or ANDANTE subscription.


  • How do I adjust the video quality?

    The quality of our video is based on the speed of your internet connection. All our videos are encoded in mp4, H. 264 codec for video and AAC for audio. In this way, the user benefits from the best service possible.


  • In what format are the video and audio streamed?

    We offer all different video stream qualities in order to ensure all types of connections, from 3G to fiber. The video bitrate is adaptative: by default, it is best that can be accepted by the user’s connection. The audio bitrate remains constant so the audio quality is always at its very best. All our videos are encoded in mp4, H. 264 codec for video and AAC for audio. In this way, the user benefits from the best service possible.
  • How do I browse through a video?

    It is very easy: you can easily navigate through a video by clicking on the chapters available and you can also use the timeline at the bottom of the player to reach specific moments in the video.
  • I cannot confirm my payment. Why?

    Before confirming, please check that: – you have filled in all the required fields; – you have not included any space in the "Card number" field; – your first name and last name do not exceed 15 characters, spaces included. If you are still difficulties for to pay the rent a single title o to pay the subscription that you have choice, don't hesitate to send us email at info@musicalia.tv.

  • What is a card security code ?

    The "card security code" (or "card verification value") is made up of three numbers at the back of your debit/credit card.  It provides you with increased protection against debit/credit card fraud.

  • How do I log in to musicalia.tv?

    For to access your account and all the www.musicalia.tv content, click on the “LOGIN” tab at the top right side of the page and enter your email and password or register.
  • How do I update my payment information?

    Yes, it is possible. You want to update your credit card information on your account: follow the instructions when you make the payment and proceed.
  • How can I change my password?

    Yes, you can change your password in any moment. To change your password, log in to www.musicalia.tv with your current email and password. Follow the instructions and change the password.

  • The online payment is secure?

    All online transactions on www.musicalia.tv are fully secured. All the payments transit via Paypal and credit card using the Payline system: they are both 100% secure.

  • Which are the different payment terms available?

    Our sistem accepts only online payment. There are two ways to pay a rent of a single title o to pay a subscription that you choice: – by Paypal or – by debit/credit card: Visa, Mastercard, Amex, JCB, Dinners Club International, Discover, etc.

    For any questions send us email at: info@musicalia.tv.


  • How do I watch musicalia.tv via AirPlay?

    If you are owner of TV with internet connections, you may display thewww.musicalia.tv videos on your TV screen directly or in connections with your iPhone, iPad or Mac computer (via our application or the Safari browser).


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